Reviews from our customers

See how we take care of our customers' experience with reliability, top quality and more

We booked Chauffeur Link for our wedding, transporting both to the venue, and later to Crown at the end of the night. They were very accommodating to our needs and offered us our choice from a range of luxury vehicles. We only required one car to pick up both the Bridal Party and the Groomsmen from different locations and they were more than happy to oblige - something which cannot be said of other companies we contacted. The car arrived well ahead of schedule to ensure we were not stressed. The drivers were professional, polite, and incredibly patient with everything going on. The cars were clean and professionally presented, including classic white wedding streamers which they provided on their own initiative. We would happily book them again for any future functions. ~ Adam W
I recently had the opportunity to use Chauffeur Link Melbourne, and I must say, it was an outstanding experience from start to finish. The booking process was smooth, and their customer service was incredible. When the chauffeur arrived, the vehicle was pristine, luxurious, and very well-maintained. My driver was not only punctual but also a great conversationalist, making the journey feel comfortable and stress-free. What stood out most was the level of professionalism and care that Chauffeur Link provides. We had different drivers on seperate occasions and it’s clear they prioritize customer satisfaction and go the extra mile to ensure everything runs smoothly. I would absolutely recommend them for anyone looking for a reliable, top-notch chauffeur service in Melbourne. ~ Harsimran S
I had to book transport from Albury back to Melbourne, Mr. Sunny was recommended by my good friend, she said the service was great. So when i tried it myself, I surely can say it was superb. I had a very comfortable seat so much space and well maintained van. Price is competitive compared to normal taxis. One more thing is that, i left my water bottle in the car, he contacted me and send it back to me, just imagine Mr. Sunny is not staying in Melbourne, and he did came back just for it, he said since he’s on the way that day to Melby,.. I really appreciated that, coz i know others will just throw it, but sparing time and effort for that is the best. I will surely book his chauffeur service next time i have travel again. Totally recommended.. ~ Nydz R
We recently flew from Brisbane to Melbourne with our baby and we're worried about transport from the airport to the hotel with a baby. After seeing the amazing reviews on here we decided to contact CLM. Sunny made the booking process so easy. Our driver was waiting for us at baggage claim, helped us with our luggage and made sure our drive to the hotel was as calm and easy as possible. The car was immaculately clean and his driving was extremely professional. We enjoyed the service so much that we made no hesitation in using CLM to get back to the Melbourne airport for our return flight home. Thank you so much to the CLM team for making everything so easy and effortless for us. It really helped with what was an already stressful journey. We will definitely use CLM again in the future! ~ William B
We recently used the services of Chauffeur Link while in Melbourne for a day trip to the Yarra Valley. From the moment I first contacted Sunny, I knew I was dealing with a consummate professional. Liaising with someone who is prompt and responsive to the many questions I had, made me feel total comfort that I was making the right decision. The whole experience from start to finish was effortless. The vehicle range has something to suit all budgets, the car we travelled in was luxurious, comfortable and meticulously clean. With Sunny as our driver we felt safe, relaxed and like we were travelling with a friend. We will definitely be engaging Chauffeur Link the next time we have the opportunity both for business and pleasure, as I know how much they value their client and reflect this wholeheartedly in their outstanding service. ~ Linda W
I met Sunny two years back in Rowville when he picked me up after a meeting and since then i havent looked back when it came to my travel arrangements.My experience with him and his crew across Australia has been amazing. Friendly, cordial & on time,the service is unbelievable. Can talk about anything under the sun with him and his crew and they make your journey relaxing and enjoyable. My senior leadership team also is really impressed with Sunny’s service levels and always prefer using him even for their personal trips. High end cars, comfortable journey , friendly chat & competitive fares thats what Sunny and his team offers. Highly recommend his service if you’re travelling within Australia. If you wanna ride in style Sunny is your guy!! Kudos to him and his Team in Australia for providing the most amazing service. ~ mahesh m
Sunny, whom I corresponded with for the airport transfers was really responsive and prompt. He provided the transfer information comprehensively and booking the transfer services was so hassle-free. I had to change my drop off point (quite a drastic change) after payment was made - and Sunny responded again very quickly, reassuring me that they were flexible and were happy to make changes and refund me accordingly. Unfortunately, my trip was later on cancelled and even on a Sunday evening, Sunny replied to it really quickly and kindly, and proceeded to follow up with an email informing me that a refund has been made. Its been a real pleasure with Chauffeur Link and they made my initial trepidations trying to get a ride up to Falls Creek go away. Really thankful to have come across them online, I would hands down recommend them to anyone needing a transfer in Melbourne. ~ Yuhan F
After trying many Melbourne airport transfers over the past several years from taxis to mini bus services, I decided to try Chauffeur Link Melbourne for the first time this December 2018. The service from Chauffeur Link Melbourne was an airport transfer from the airport to the SE suburbs, I was pleased with the communication between drivers, staff and myself to confirm and organise my pick up. My family was happy with Chauffeur Link Melbourne that we decided to organise our return transfer with CLM as well. The Five stars relate to prompt communication through email, on time, spotless vehicles, friendly staff and a chance to relax before your arrival. Highly recommended! ~ Bradley W
The service and care provided by Chauffeur Link Melbourne is truly amazing. My Mother has ongoing health problems, and had been staying with family in Gippsland. When it was time for her to return home to Mildura, COVID permits were an issue, as well as the family member's inability to stay in Melbourne after the trip due to Stage 4 restrictions. With short notice, Sunny was promptly able to accommodate our request to drive Mum over 2 hours to Tullamarine airport, took great care of her, and got her into the airport to the Qantas assistance counter to enable her return home. Without the care and kindness shown by Chauffeur Link Melbourne, this would have been a confusing and exhausting process for Mum, and we are truly appreciative of the professionalism and responsiveness shown by CLM. I would highly recommend this service to anyone transiting to/from Tullamarine airport. ~ Cathy V
I recently had the pleasure of using Chauffeur Link Melbourne and I cannot recommend them highly enough. From the initial booking to the final drop-off, their service was impeccable. On the day of pick up we encountered unexpected challenges due to severe weather. Several roads were closed because of flooding, making it difficult to reach my location. Despite these obstacles, the driver demonstrated remarkable persistence and professionalism. The driver's commitment to ensuring I reached my destination safely and on time went far beyond my expectations. I highly recommend them to anyone in need of reliable and extraordinary transportation. ~ Carole K
I recently had to travel just over an hour to a medical appointment as I’m unable to walk. Sunny was amazing! He arrived early, helped me with my crutches and was really welcoming and made me feel comfortable. It was a really easy process and I was assured not to worry if my appointment ran late and that he would wait for me. After my appointment Sunny collected me from the door, I was emotional and teary and he was just so kind to me. Helped me feel better and got me home safely. I would 100% recommend it as not only was the trip perfect the service was flawless, Sunny was friendly and kind and helped me on the day when I really needed it. Kindly, Melanie ~ Melanie U
My Mother & I have used this service twice in 1 year. Very prompt, polite & professional customer service. Always on time & helped us w our luggage in/out of the exceptionally clean luxurious car/s. When arriving back to Tullamarine Airport, the Chauffeur was already waiting for us @ the luggage carousel w our name on a sign. He happily walked us back to the short term cp, carrying our luggage for us & had fresh bottles of water for us each. Each time we were allowed to choose which radio station we preferred to listen to & a friendly chat along the way. I/we would definitely highly recommend. They're are now are "go to Chauffeurs". 🙂🤩💯⭐⭐⭐⭐⭐ ~ Lee R
After using different services over the years, I have found a new service. We planned an exclusive holiday some 8 months ago as a significant anniversary and after reading reviews booked with CLM. The professionalism of the company, our flights changed numerous times, in accommodating our changing needs was completed promptly and confirmed with a complete itinerary every time. On confirmation an itinerary was sent to ensure all flights were met, this service filled us with a great sense of ease. If this service wasn't already impressive, we met our first driver and our experience only got better, beautifully presented cars, accommodating drivers, all extremely professional in driving and service, enhanced a very special occasion, all 6 trips provided on time and without any problem at all. Very agreeable pricing for such a service, if you want stress free transport, these are the guys. Thank you for making our memories made stress free ~ Greg W
We used this service to arrive to our wedding venue. We needed a big car, but nothing fancy, to get us there and transport a wedding dress and a couple of suits without getting sqaushed. The price was very reasonable, especially compared to other quotes we received from other companies, but the best thing was the customer service. Sunny was absolutely amazing, replying to our email enquiries within 5 minutes and changing the pick up time numerous times without any issues. The car was spacious and clean with complimentary water and the driver arrived 5 minutes early and was very friendly. Would highly recommend. ~ Bonnie B
Nicole Vezich reviewed Chauffeur Link Melbourne — 5 star Just now · Fantastic service received when we booked our airport transfers for a girls trip to the tennis recently in Melbourne. Both drivers we had were superb, prompt and very helpful, even to on my request supplying a bottle of champagne and iced coffee on pickup to celebrate our birthday trip. Sunny always replied to my emails & calls promptly and all four of us were super impressed with the service we received. Would highly recommend and definitely use again. Thank you for making our trip to and from the airport so amazing in your beautiful clean cars. ~ Courtney V
I organised this service to collect my aged mother who was travelling home to Melb after spending time with me in Qld. Due to the border issues I was not able to fly with her. My mother was assisted by the airline to the baggage carrier and then the representing Chauffeur greeted my mother and assisted her with her luggage and transport home. I highly recommend Chauffeur link, communication was prompt and easy, the service very friendly and professional. Thankyou once again as it was a difficult time and this service made it so much easier with peace of mind for safe travels for my 88yr old mother. ~ lorraine c
I have had the pleasure of using CLM for airport transfers from and to Tullamarine over the past few years. I have also used CLM on one occasion in Sydney when my wife and I had a lot of luggage for an overseas trip, even though we live close to the airport. Sunny and his team are courteous, on time and very helpful. The fleet is outstanding and always clean and immaculate. Booking, payment and receipting is efficient and timely. Changes in itinerary are acknowledged and handled promptly. CLM are my "go to" to get there. CLM have my highest recommendation. ~ Stephen F
Fantastic service! We used Chauffeur Link Melbourne to transfer six people from home to the airport and back for our family vacation after being recommended to them by friends. We could not fault the service. The Mercedes mini-vans were immaculate, and the drivers on-time, efficient and extremely courteous. You simply couldn't fault the service and we'd have no hesitation in recommending them or using them again. When your holiday starts and finishes with an airport transfer you really want the trip to start and finish nicely ... and it couldn't have been better. :) ~ Robert H
The team at CLM are fantastic. Getting a quote and making a booking was very easy, and the team was prompt in replying to any of my queries. The driver was early and helped me with my luggage. He was polite and took great care in making sure that I had a comfortable ride to the airport and that I arrived on time. Once at the airport, he made sure I was in the right area to reach the departure gate quickly and easily, and once again helped me with my bags. Will definitely be using CLM's services again. Polite, professional and reliable. Thankyou! ~ Bee W
Our family of 5 recently used Chauffeur Link for airport pickups in Sydney and Melbourne as well as a return trip from Melbourne to Mornington. The drivers arrived early and communicated with me via WhatsApp to let me know they had arrived and where we could find them. One member of our group uses a travel foldup wheelchair and their large comfortable vehicles could accommodate it as well as us and our 5 pieces of luggage. Sunny responded very promptly to any of my questions (even at 5:30am!) I highly recommend them for their very reliable professional service. ~ Lana B
Best experience for a pick up and drop off to and from Brisbane airport. The 2 x cars on this trip was just beautiful. I loved it. The Driver was so nice. Sunny the man who assists with the bookings was so efficient. He responded to my emails promptly and booked my services. They also supplied me a driver for some appointments in the CBD I had to attend and this driver was also very lovely and helpful. They helped with my bags, doors opened. The cars were in immaculate condition. I will continue to use this company for my chauffeur needs. Loved it. ~ Megan G
As an older couple getting married we didn’t think beforehand about getting cars to drive us to and from the venue. On the day Sidhu arrived to take myself and daughter to venue, he was very polite, courteous and patient. The drive was lovely and I would highly recommend Sidhu. On our way home we organised a mini bus to make two stops, Jerry was our driver and her also was very polite, courteous and patient. Chauffeur Link Melbourne took our booking at short notice, was able to organise both trips with ease. Great customer service, great drivers, highly recommend. ~ Josie S
This was my first trip to Melbourne. I was greeted by the chauffuer at the bottom of the esculator in bagage claims, where he immediately took my hand luggage and collected my suitcase. The drivers for both of my trips were well presented and friendly. The cars were very clean and comfortable making the experience very relaxing. The drivers were obviously very familiar with the roads and traffic conditions. I will definitely book this crew again and would happily recommend for anyone needing transport from the airport. ~ KAREN H
Wonderful service, would recommend to anyone. I had ordered a service for my parents who had flown in internationally amidst the virus.They explained the sanitation process and had no hesitation in picking them up. They were able to provide me with a quote to pay in advance. The vehicle itself was extremely clean and comfortable and my Dad nearly fell asleep on the hour ride home. My interactions with Sunny were very professional and I appreciated a quick response. This took of any stress knowing that they could get home safely. ~ Annette G

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